Retail Sales Associate

Responsibilities

• Selling/Fan Satisfaction
• Employ the START and HEART service model
• Incorporate suggestive selling techniques
• Uphold the “Image of Champions” to maximize sales potential and ensure fan satisfaction
• Strive towards achieving daily sales targets at both an individual and location level
• Maintain a consistently positive attitude in the workplace
• Engage in training sessions focused on fan-centric customer service
• Merchandising
• Collaborate with the Supervisor to ensure adherence to company visual merchandising standards
• Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines
• Communicate merchandise needs and ideas to management and buying team
• Operations/Loss Prevention
• Support the daily maintenance and smooth operation of assigned location
• Participate in training sessions to proficiently operate POS systems
• Adhere to all loss prevention standards established by the Retail management team
• Promptly report any violations of loss prevention policies to the Retail management team
• Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location
• Actively participate in all communication channels regarding policies, procedures, and other relevant information
• Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor
• Assume additional responsibilities as directed by Retail management team

Requirements

• Previous sales, customer service, and/or register experience preferred
• Capability to frequently bend, stoop, reach, and lift
• Must be at least 16 years old
• Demonstrated ability to adhere to all organizational Health & Safety protocols

Availability Requirements

• Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October
• Available to work 100% of Jewel Events and Post Season Games
• Available to work entire assigned shift, including pre-events, post events, and rain delays
• Available to work long and irregular hours, including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed

Organizational Requirements

• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public
• Builds robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit
• Contributes to a positive, respectful work environment
• Performs the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment
• Acts according to the organizational values and service excellence at all times
• Willingness to work extended days and hours, including holidays and weekends
• Willingness to adhere to all Major League Baseball and Club policies

Benefits

The Cleveland Guardians offer competitive compensation and benefits to attract, engage, and retain top talent. The expected hourly rate for this position is $14.30, serving as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.