Retail Sales Associate
About the role
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, effortless style. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model, with over 400 Express stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com. The Bonobos Guideshop in Corte Madera offers one‑on‑one service and expert fit advice. A Guide (Retail Sales Associate) is customer‑obsessed, fit‑focused, incentive‑driven, and a sales powerhouse, delivering exceptional customer experience in this unique setting.
Responsibilities
- Responsible for delivering exceptional customer experiences and maximizing personal sales results
- Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued
- Generate leads for current and future Bonobos business
- Consistently achieve personal sales goals
Requirements
- Have 1-3 years of sales or relevant experience
- Knowledge of men's fashion, fabrics, styles, and fit
Skills
- Collaborative, work well in a team setting and driven by relationship building
- Self‑starter that values self‑awareness, intellectual honesty, judgement, empathy and positive energy
- Possess strong time management and organizational skills
- Strong communicator and skilled at written and verbal communication
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- For part‑time associates: partnership with LIG Solutions to obtain individual insurance coverage (major medical, dental, vision, supplemental, life insurance, etc.)
- Part‑time associates may be eligible for paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match
- Full‑time and part‑time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan
Pay
$17.00 - $25.00 per hour
Schedule
Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.