Retail Sales Associate

About Bluemercury

With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories. Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual.

Responsibilities

• Build and maintain strong, personalized relationships with customers. Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.
• Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Requirements

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Proven experience in retail, preferably in the beauty industry.
• Strong interpersonal and communication skills.
• Passion for beauty and staying updated with the latest trends and products.
• Ability to work flexibly, including weekends and evenings.
• High school diploma or equivalent; beauty certification is a plus.
• Flexible availability, including days, evenings, weekends, and holidays.
• Self-motivated, stays current, and supports operational excellence.
• Resourceful and able to adapt quickly to changing priorities.
• 1-2 years of direct experience is required.
• Advanced authority and expertise in a specific brand is preferred.

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment, and cash registers.
• Reaching, crouching, kneeling, stooping, and color vision.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.