Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive profitable sales through proactive consultative sales assistance and support.
• Achieve department standards and goals by providing sales-support activities.
• Maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store.
• Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs.
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures.
• Complete required training in the expected timeframe, and participate in ongoing learning opportunities.
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register).
• Perform other duties as assigned.

Requirements

• Day, evening, and weekend availability for Full-Time roles.
• Flexible scheduling for Part-Time openings.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales or customer service preferred.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Basic computer skills, including familiarity with Point of Sale systems.

Skills

• Proactive sales support.
• Customer service skills.
• Technology proficiency.

Benefits

• Flexible scheduling options.
• Equal opportunity employer.

Pay

• Competitive hourly wage based on experience and qualifications.

Schedule

• Full-time positions offer a comprehensive schedule with benefits.
• Part-time positions offer flexible hours with varying schedules.