Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive profitable sales through proactive consultative sales assistance and support.
• Achieve department standards and goals by providing sales-support activities.
• Maintain a clean, in-stock, orderly, and well-merchandised sales floor.
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store.
• Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs.
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures.
• Complete required training in the expected timeframe, and participate in ongoing learning opportunities.
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register).

Requirements

• Day, evening, and weekend availability for Full-Time roles.
• Flexible scheduling for Part-Time openings.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales or customer service preferred.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Basic computer skills, including familiarity with POS systems.

Skills

• Proactive customer service skills.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize tasks.
• Knowledge of merchandise lines and product features.
• Ability to work independently and as part of a team.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.
• Competitive compensation package.
• Health insurance options.
• Employee discounts on products and services.

Pay

• Compensation varies based on experience and qualifications.

Schedule

• Full-time positions offer a range of shifts including days, evenings, and weekends.
• Part-time positions offer flexible scheduling options.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.