Retail Sales Associate

AAA Club Alliance is seeking an experienced full-time Retail Sales Associate to join our dynamic retail team in Edison, NJ.

About the role

Deliver exceptional service while driving sales success in a fast-paced retail environment. Assist members with AAA products and services, handle overflow calls for Roadside Assistance, and serve as backup for cashiering, tag and title, and IDEMIA services.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of cashiering, tag and title, and IDEMIA services if applicable.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in navigating multiple websites and programs in a fast-paced retail environment.
• Notary Public designation or willingness to obtain within 6 months of employment.
• Basic geography knowledge is beneficial.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Pay

Starting base compensation for this position is $18.82 to $24.07 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $389.00 per month.

Schedule

• Store hours: Monday–Friday: 8 AM–6 PM, Saturday: 8 AM–5 PM.
• 37.5-hour work week (no Sundays).

Benefits

• Comprehensive benefits package including medical, dental, and vision plan options.
• Up to 2 weeks of paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year, accruing up to three weeks.
• Paid company holidays.
• Company-provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Location: 2222 Route 27 North, Edison, NJ 08817