Retail Sales Associate - Apparel/Shoes

Reporting to the Sales and Service Manager, a Soft Goods Associate engages customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front‑end operations (returns, exchanges, promotions), ensuring merchandise is well‑stocked and visually appealing, and providing expert product knowledge. The associate maintains a clean, professional environment, offers world‑class service, and builds lasting customer relationships. Collaboration with the team and feedback to management are key to delivering a top‑tier shopping experience.

Responsibilities

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors; focus on building lasting relationships that keep the customer coming back.
• Seek out and engage customers throughout the Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
• Maintain a working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Assist in keeping Soft Goods areas merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Soft Goods area in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers.

Requirements

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Strong self‑accountability and a proactive drive for results.

Working Conditions

• Must be able to stand for extended periods of time.
• Must be able to climb up and down a ladder.
• Must be able to move throughout the store.
• Must be able to lift a 30 lb. box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Pay

15.00 – 17.00 USD Hourly