Retail Sales Associate - 2550

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business.

About the role

A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations). The position offers an hourly wage plus commission based on productivity.

Pay ranges from $14.00 to $18.00 per hour, with an easily achievable commission structure that pays up to 8% on transactions, potentially adding an average of $1.50 per hour on top of the hourly rate.

Responsibilities

• Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Assists customers on the exterior of the building, including parking lots and property boundaries, or retrieves products stored in exterior storage buildings.
• Other related duties, as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience is preferred.
• Ability to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawals of up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission potential above the hourly base rate.
• Paid vacation: One week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually for years 2-5, and 24 hours after five years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Pay

$14.00 to $18.00 per hour, plus commission up to 8% on transactions, potentially averaging an additional $1.50 per hour.

Schedule

Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Schedule is flexible based on business needs, including weekends and holidays.