Retail Sales Associate - 2154

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on customer engagement, assist with inquiries and problem resolution, and work with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

This full-time position offers an hourly wage plus commission based on productivity. Actual pay will vary based on work location, qualifications, and experience.

Pay

Hourly rate: $10.00 to $14.00 per hour

Commission: Up to 8% on transactions, averaging an additional $6.15 per hour on top of the hourly rate. Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required)
• Earned Wage Access program: Withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment
• Vacation: One week of paid vacation after six months of full-time service; two weeks after one year; additional accrual up to 120 hours after five years
• Sick/Personal time: 8 hours after six months of employment; 16 hours annually thereafter (up to 24 hours after five years)
• Employee discounts starting on the first day of employment
• Tuition reimbursement up to $2,000 per year for eligible full-time employees
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks
• Auto-enrollment in the FirstCash 401k program after six months of employment
• Access to the FirstCash Pet Insurance program

Schedule

Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Flexible retail schedule based on business needs, including weekends and holidays.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions
• Perform non-management open/close procedures
• Maintain a clean, stocked sales floor and merchandise displays
• Process sales and loan transactions in accordance with established policies and regulatory requirements
• Handle cash and negotiable items following company policies and procedures
• Answer incoming calls per company standards
• Communicate legal aspects of pawn and buy transactions to customers
• Collaborate with coworkers and managers to create a positive customer experience
• Complete assigned training
• Assist customers in parking lots or exterior storage areas as needed
• Perform other related duties as assigned

Requirements

• Must be at least 18 years old
• High school diploma, GED, or equivalent experience
• Ability to lift and carry up to 50 pounds
• Willingness to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling
• Ability to work with firearms and become firearms certified (where applicable)
• Strong desire to work with people and be team-oriented
• Ability to multi-task in a fast-paced environment
• Proficiency in basic math calculations
• Cash handling experience preferred
• Ability to work in multiple locations as business needs dictate
• Computer literacy and ability to operate POS systems and common office machines

Bilingual applicants are encouraged to apply.