Retail Sales Associate - 2124

About the Role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. Associates greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations). This position offers an hourly wage plus commission based on productivity.

Pay

$11.00 to $14.00 per hour, plus commission. Retail sales associates can earn up to 8% on transactions, averaging an additional $1.23 per hour on top of the hourly rate. Actual pay is based on work location, qualifications, and experience.

Commission details: Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. More details are provided during the interview process.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program: Employees can withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Vacation: One week of paid vacation after six months of full-time service, two weeks after one year, and additional weeks based on tenure (adjusted per state/local requirements).
• Sick/Personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with company policies and regulatory requirements.
• Handle cash and negotiable items per established procedures.
• Answer incoming calls to company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Must be 18 years or older with a high school diploma, GED, or equivalent experience.
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified (where applicable).
• Strong customer service orientation and teamwork skills.
• Ability to multi-task in a fast-paced environment and perform basic math calculations proficiently.
• Cash handling experience preferred.
• Flexibility to work in multiple locations and a variable retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.