Retail Sales Associate - 18th & 5th

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration, collaboration, connection, and inclusivity drive us. We’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. As a certified B Corp, we use business as a force for good by prioritizing people and the planet alongside profit.

About the role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’ll engage and connect with customers by providing excellent service, fostering brand loyalty, and serving as a product expert. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals that contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, and back of house as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues (e.g., returns) courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• Be at least 16 years of age.
• Be legally authorized to work in the United States without current or future visa sponsorship.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required.

Pay

Hourly range: $18.00 - $18.50. Employee pay will vary based on qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Benefits

• Merchandise discount: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.