Retail Sales Assistant Manager - San Jose

About the role

As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, you will strategize on sales, profitability, operations, and delivering an unforgettable Nespresso experience. You will inspire and empower your team to provide an inviting and exceptional customer journey, representing Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved brand to life.

Responsibilities

• Embody Customer Service Excellence: act as an agile coffee expert, lead by example, use storytelling to educate customers on coffee and sustainability while creating a hospitable environment.
• Drive Sales Results: inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring; collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
• Lead Team Development: motivate team performance through feedback and recognition; collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth‑focused culture inspired by learning.
• Streamline Operations: adapt to evolving priorities; take ownership across operations, inventory, and scheduling to ensure effective and efficient processes; execute store visual guidelines to optimize sales and presentation; constantly look for ways to create efficiencies and improve boutique success.
• Embody Coffee Expertise: deliver consultative coffee tastings, share coffee knowledge and passion, and create an unforgettable coffee experience for each guest.
• Connect with the Community: think entrepreneurially, plan events that engage new customers and build brand recognition.
• Show Agility and Resourcefulness: view challenges as opportunities to be creative and nimble; inspire your team to try new things.
• Care About Safety: promote a safety‑conscious culture for employees and customers.

Requirements

• 3+ years of professional management experience in a fast‑paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of multiple direct reports
• High School Diploma or GED required; bachelor's degree preferred

Skills

• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• Authentic passion for coffee, respect for sustainability, and commitment to continual self‑learning

Qualifications

• Experience co‑managing 20+ employees in a high‑volume, luxury retail environment
• Ability to co‑manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Proven track record of team development with multiple success stories
• You care about the customer experience; you are a gracious host, and you exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods
• Exceptional professional diplomacy and discretion

Benefits

• Growth and Development: excellent training programs encouraging ownership of professional growth
• Caring Culture: supportive and collaborative environment that feels warm, welcoming, and invigorating
• Purposeful Work: as a certified B Corp, commitment to environmental stewardship and a safe, welcoming workplace for all
• Free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies
• Performance‑based incentives

Pay

• Salary: $64,000.00 to $75,000.00 per year
• Bonus Eligibility: Yes

Schedule

• Availability to work open and closing shifts, weekends, and holidays