Retail Sales Assistant, Jewelry

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer, assisting them in finding their best jewelry match from our luxury product line. This role is in-person at our Seattle location.

Responsibilities

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• Attention to detail. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Strong communication skills. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Collaborative spirit. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
• Ability to work a full-time schedule that includes weekend days.

Benefits

• Competitive compensation and a robust benefits package.
• Career growth opportunities through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process.
• Set schedule with consistent weekly hours and 2 consecutive days off.
• Lifestyle Spending Account for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
• Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Generous employee discount on jewelry.
• Sales incentive programs to recognize and reward sales performance.
• Access to mental health resources, such as self-care apps and seminars, and 24/7 access to counseling through our Employee Assistance program.
• Volunteer opportunities and support for local initiatives.
• Medical, dental, and vision insurance with multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions (insurance kicks in on the first day of your 2nd month).
• 401k match.
• Paid Time Off: 3 weeks of PTO accrued in your first year.
• Paid parental leave to bond and care for new additions.
• 100% employer-paid disability and life insurance.
• Pre-tax commuter benefits.

Pay

The targeted budget for this position is $20 - $22 per hour.

About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small.