Retail Sales Assistant

Location: Mansfield • 22 hours per week • £13.50 per hour + monthly bonus • Permanent, Part Time

About the role

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

Responsibilities

• Welcome customers, build relationships and deliver fantastic customer service
• Understand what matters most to each customer and help them with their travel money needs
• Put your training into action and offer expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Work in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Work together as a team driving performance, delivering excellence and celebrating success together
• Follow company processes and pay attention to detail to ensure everything stays on track

Requirements

• A great communicator with a passion for great customer service
• Someone who actively listens to understand customer needs and create a fantastic customer experience
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day
• A real team player who’s ready to learn, grow and develop as part of our team

Benefits

• Optional benefits including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings at preferential corporate rates
• Wellbeing support programmes to help with physical, mental, and financial wellness
• Flexible shifts to suit different lifestyles, with voluntary overtime available during busy seasons
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus for hitting targets
• Pension plan with Scottish Widows
• Career development through training, learning pathways, and internal opportunities

Pay

£13.50 per hour + monthly bonus

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.