Retail Sales Assistant

About the role

As a Sales Assistant at The Works, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you’re a big part of why.

Responsibilities

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
• Deliver a friendly, knowledgeable and consistently amazing customer experience.
• Stay informed about our products, promotions and services so you can help customers make informed choices.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Be a brilliant brand ambassador - positive, professional and passionate about what we do.
• This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.

Requirements

As a Keyholder, if applicable, you’ll open and close the store securely and support with cash handling and store security. You’ll receive an enhanced rate of pay for the time you carry out these responsibilities.

Qualifications

• You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range - This is an essential part of the role.
• You’re passionate about creating a brilliant customer experience.
• You’re a supportive team player with a positive, can-do attitude.
• You’re reliable, punctual and able to work a variety of shifts.
• You’re comfortable learning to use tills and handle transactions accurately.
• You can stay organised and contribute positively in a busy, fast-paced store environment.
• Previous experience in retail, customer service or hospitality would be helpful, but it isn’t essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.

Skills / Behaviours

• You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range - This is an essential part of the role.
• You’re passionate about creating a brilliant customer experience.
• You’re a supportive team player with a positive, can-do attitude.
• You’re reliable, punctual and able to work a variety of shifts.
• You’re comfortable learning to use tills and handle transactions accurately.
• You can stay organised and contribute positively in a busy, fast-paced store environment.
• You’re willing to learn and get involved to create an amazing customer experience.

Benefits

25% Colleague Discount! - Plus, exclusive Double Discount days!

MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.

Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!

Healthcare Cash Plan – To support your everyday healthcare costs.

And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Pay

Not specified

Schedule

Not specified