Retail Sales and Service Manager Fulltime

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure compliance with applicable laws and requirements.
• Support the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Support BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Maintain strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends, and early mornings

Other Duties As Assigned

Additional responsibilities may include:

• Assist with inventory management
• Participate in store-wide initiatives and projects
• Support seasonal promotions and special events
• Collaborate with cross-functional teams to improve store operations

Work Environment

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
Ability to climb ladders or step stools to stock and retrieve products
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
Ability to work in a fast-paced environment with frequent customer interactions
Work hours include nights, weekends, and early mornings

Benefits

At The Michaels Companies Inc., our benefits include:

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• And much more

About the Role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

Qualifications

Requirements for this position include:

• Proven leadership skills
• Strong communication and interpersonal abilities
• Experience in retail operations and customer service
• Ability to manage multiple priorities and deadlines
• Knowledge of retail industry trends and best practices

Skills

Desired skills for this role include:

• Customer service orientation
• Strategic planning and implementation
• Team building and collaboration
• Problem-solving and decision-making
• Technology proficiency (POS systems, CRM tools, etc.)

Benefits

Michaels offers a comprehensive benefits package to eligible full-time and part-time Team Members, including:

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• And much more

Schedule

Work hours include nights, weekends, and early mornings.

Pay

Compensation is commensurate with experience and qualifications.