Retail Representative - Grand Rapids, Michigan

About the role

We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.

Job Duties

• Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
• Utilize suggestive selling strategies and actively upsell customers on products and promotions
• Accept constructive criticism and coaching from upper management
• Assist with inventory tasks when needed
• Work scheduled shifts and follow the company's attendance policy
• Follow all safety and CRA rules and policies
• Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
• Perform opening and closing duties as needed
• Escalate customer issues to upper management when appropriate
• Maintain a positive, caring attitude and treat customers and co-workers with respect
• Maintain neatness, cleanliness, and organization of the sales floor
• Fill in when short-staffed and remain willing to be cross-trained
• Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
• Other duties as assigned by management

Requirements

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Basic math skills required

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Requires stocking, labeling, cleaning, organizing
• Moves up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Why JARS Cannabis?

At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

Salary

$15 per hour