Retail Repairs & Maintenance Manager

About the role

The Repairs and Maintenance Manager oversees repair and maintenance operations across multiple retail locations, ensuring stores are safe, functional, and well-maintained. This role involves managing routine and emergency repairs, coordinating with external contractors, and maintaining facility systems (HVAC, electrical, plumbing, etc.). It is instrumental in maintaining a positive customer experience by ensuring a clean, safe, and well-functioning environment across all retail locations, reflecting our brand at all times.

Responsibilities

• Oversee day-to-day repair and maintenance of retail store facilities, including HVAC, electrical systems, plumbing, lighting, flooring, and fixtures.
• Ensure repairs are completed efficiently, cost-effectively, and to company standards.
• Coordinate routine and proactive maintenance schedules.
• Manage and supervise external contractors and service providers to ensure quality work and adherence to timelines.
• Perform inspections of stores to identify maintenance needs.
• Communicate and manage repair and maintenance spends, both planned and responsive, for retail locations.
• Negotiate contracts and maintain relationships with third-party service providers, ensuring competitive pricing and quality service.
• Monitor expenses to ensure cost control and track repair and maintenance costs.
• Communicate high-value projects for approval, vetting scopes prior to approval.
• Ensure compliance and accountability of warranty work scopes, routing to correct vendors, and cross-functional communication of credit processes.
• Support vendor and store communications ticketing system to streamline visibility and adherence to SLAs.
• Report on trends and opportunities within design, builds, and supplies to find cost efficiencies.
• Partner with the Repairs & Maintenance team and Retail Development team to implement efficiency plans.
• Ensure all repairs and maintenance work complies with health and safety regulations, ADA compliance, building codes, and company standards.
• Provide standards training, guidance, and feedback to store teams.
• Lead and participate in Laguna U sessions as required.
• Equip store teams with necessary tools and resources to perform duties efficiently.
• Work proactively to prevent equipment failures and ensure a safe, clean environment for customers.
• Respond to urgent repair requests promptly to minimize downtime and disruption in the retail environment.
• Foster a culture of excellence in service delivery, ensuring all repair and maintenance activities contribute to a positive shopping experience.

Requirements

• High School diploma or equivalent required; Associate's degree or higher in Facilities Management, Business Administration, or a related field preferred.
• Experience in facilities maintenance, repair management, or retail operations.
• Experience in retail environments with multi-location operations is preferred.
• Previous experience managing a team, including contractors, vendors, and technicians.
• Strong knowledge of building systems, including HVAC, electrical, plumbing, and general repairs.
• Experience with budgeting, cost control, and managing maintenance projects.
• Strong leadership and team management abilities.
• Excellent organizational and time management skills.
• Ability to multitask and manage competing priorities in a fast-paced retail environment.
• Strong communication skills and the ability to interact effectively with store managers, staff, and external vendors.
• Proficient in Google Suite and facilities management software(s).
• Occasional evening or weekend work may be required to minimize disruptions to store operations.
• Ability to travel between multiple retail locations may be necessary.

Team Members will be required to follow any other job-related instructions and perform any other job-related duties requested by authorized personnel.