Retail PT Seasonal Service Team Member

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms. We fuel the joy of creativity and celebration.

About the role

As a team member in our store, you will deliver friendly customer service, assist customers in shopping and finding products, and ensure a fast and friendly checkout experience. You will also participate in merchandise duties, including truck unloading, stocking, and maintaining store recovery standards.

Responsibilities

• Provide friendly customer service and help customers locate products and find solutions
• Ensure a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Cross-trained in Custom Framing selling and production (preferred)
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching
• Capability to lift heavy boxes and access high shelves by ladder or similar equipment
• Must be at least sixteen (16) years or older

Work Environment

• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.