Retail Production Manager

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and providing valuable funding for community-based programs and services.

About the role

The opportunity to celebrate uniqueness, work in a purpose-driven company, and grow your career with aggressive store expansion plans. We invest in the development of our team members through comprehensive onboarding, in-house training, and robust learning opportunities.

Benefits

• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management coaching, and on-demand care
• 401k plan with generous company matching contributions
• Paid time off
• Mental health services

Responsibilities

• Oversee the overall management and direction of the production process, including leadership of the team, in accordance with all policies, procedures, regulations, and laws.
• Ensure the store puts out the right items at the right price and time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow, and productive work pace.
• Perform quality control checks and side-by-side involvement to observe, assess, coach, and counsel performance, setting the work pace.
• Store Performance:
  • Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
  • Monitor and set the pace of work, analyzing and acting on key metrics, observation, and information.
  • Inspect sales floor for shop-ability and ensure a positive customer/donor experience.
  • Prioritize and direct team member activity.
• Leadership and Development:
  • Lead, direct, and supervise supervisors and production team members.
  • Plan staffing needs, coordinate recruitment, selection, and training.
  • Observe, assess, coach, and counsel supervisors and team members.
  • Identify and develop high-potential team members through guided work.
  • Maintain a respectful, values-driven workplace with open communication.
  • Address complaints and resolve issues consistent with company values and policies.
  • Provide recognition and candid feedback.
  • Fulfill manager-on-duty responsibilities and oversee the store as acting manager-in-charge when assigned.
• Customer/Donor Service:
  • Respond to customer/donor questions, requests, and complaints.
  • Deliver a positive customer/donor experience through training, coaching, and setting an example.
  • Actively seek customer/donor feedback to improve the shopping and donor experience.
  • Implement sales and marketing promotions and programs.
  • Assist donors per company standards.
• Consistent Production:
  • Manage item put-out condition and volume, production margin, spread of put-out prices, and seasonal backstock.
  • Ensure all sellable items are available to customers.
  • Plan, schedule, assign, and direct team work to achieve sales, service, production, labor efficiency, and profit objectives.
  • Oversee quality control checks throughout all production stages.
  • Lead the morning maintenance program to ensure the sales floor is ready for business.
  • Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
  • Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
  • Leverage the Savers recycling program to reduce landfill waste and promote reuse of unsold/un-saleable items.
• Loss Prevention and Safety:
  • Protect company assets and information through safe handling, security, and integrity.
  • Promote loss prevention awareness and uphold procedures.
  • Maintain a safe work environment through education, follow-up, and policy enforcement.
  • Oversee certification processes for Big Joe, baler, and Lock-Out/Tag Out (LOTO).
  • In the absence of the Store Manager, oversee the store and team in accordance with all policies, procedures, regulations, and laws.
• Perform any other task, function, or responsibility as instructed by a supervisor or superior manager.

Requirements

• High school diploma (post-secondary degree/diploma preferred).
• Results-driven retail store management or industrial management experience.
• Strong mathematical and analytical skills.
• Excellent presentation and communication skills (verbal and written).
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficiency in all Microsoft Office applications.

Physical Requirements

• Frequently lift and carry products weighing less than 5 lbs; occasionally up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs of force.
• Frequent reaching in various levels/directions to inspect/handle merchandise, validate work processes, and train/coach/counsel the team.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing, and merchandise/pricing inspection.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling.
• Frequently read written and electronic documents and product labels.
• Continuous need to hear and verbally communicate to interact with management, team members, and customers.
• Occasional exposure to hazardous machinery (compactor, baler, Big Joe), solvents, radiation (microwave), dust, and temperature fluctuations.
• Ability to adjust work schedule to business needs, including nights, weekends, holidays, and on-call availability.
• Able and willing to safely navigate work environments with large industrial machinery, heavy equipment, elevated/uneven surfaces, heights, and moving forklifts.
• Frequent reaching to move/stack boxes, product on/off hangers, rails, carts, and stock product on display racks/shelves.

FLSA: Exempt. Periodic travel to meetings or other stores for business purposes may be required. Location: 139 E Dekalb Pike Suite 100, King of Prussia, PA 19406.