Retail Production Coordinator - Ceremony Of Roses

About the role

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.

As Retail Production Coordinator you will provide administrative and operational support to Ceremony of Roses' Retail Production team. This role is a key part of our fast-growing retail channel, managing order receiving, shipment tracking, and invoicing to ensure products are received and paid on time. You'll collaborate with internal teams, manufacturers, and retailers to keep the production process running seamlessly and take part in delivering new releases to retailers. Success in this role means being highly organized, a great communicator, and proactive in keeping Retail Production operations running smoothly. Your contributions will fuel the growth of Ceremony of Roses' Retail business and help deliver exciting products to fans around the globe.

Responsibilities

• Support Retail Production operations by managing the Retail Production inbox
• Properly file vendor correspondence and invoices; enter goods receipts and supporting documentation into CDS to trigger vendor payment and enable timely vendor billing
• Coordinate with vendors, manufacturers, and external partners to confirm shipping windows, obtain packing slips / bill of ladings (BOLs), and track shipments through to delivery
• Follow up on outstanding shipments to ensure on-time delivery
• Provide retail billing support: send proof of shipment to CDS Customer Service, confirm quantities shipped against customer POs, and help resolve blocked invoices to avoid late vendor payment
• Organize and maintain product samples and sample logs for the Retail Production team, other internal stakeholders, and external partners
• Follow up with vendors and manufacturers to ensure that TOPs (Top of Production Samples) are sent and received by the retailers
• Act as a liaison with Retail Production, Commercials, Credit, Customer Service, and Supply Chain teams
• Provide additional administrative support to the Retail Production team, contributing to the end-to-end process from production to product delivery

Requirements

• 1-2 years of experience in an administrative role supporting and collaborating with Operations teams
• Strong organizational and project management skills with an eye for detail
• Experience with Asana or other work-flow management systems preferred
• Exceptional communicator with extraordinary time management skills
• Experience in the retail fashion industry preferred
• Able to work independently
• Proactive, flexible, and self-starter with strong problem solving, analytic, and interpersonal skills
• Ability to set priorities and juggle multiple projects/deadlines simultaneously
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel

Benefits

• Inclusive, collaborative and global community
• Modern office environment designed to foster productivity, creativity, and teamwork
• Comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits: company-paid identity theft protection, resources for pets, mental health and meditation resources, industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

Pay

California Pay Range: $50,000—$55,000 USD annually