Retail Product & Pricing Specialist

Department: Grocery. FLSA: Non-Exempt.

About the role

Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.

Core competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting structure

Accountable and reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce. No direct reports.

Responsibilities

Primary duties

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience.
• Assists store management with gross profit analysis and other management reporting functions.
• Ensures inventory information is accurate for monthly inventory.
• Utilizes product management software to minimize out of stocks and inventory and maintains correct item parameters and signage to maximize sales and profits.
• Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered.
• Maintains special buys to ensure accuracy of parameters in product management applications.
• Performs inventory and pricing verification in accordance with Hy-Vee policy.
• Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer.
• Ensures obsolete and discontinued inventory is reduced for quick sale.
• Monitors excess inventory and works with store management to minimize.
• Monitors and reports on damage/unsaleable and implements solutions to reduce them.
• Edits and transmits replenishment and ad orders.
• Ensures price changes and product information changes for all items are completed in a timely manner.
• Assists department managers with questions concerning product management in their department.
• Works with DSD vendors, checks in and balances vendor invoices.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties

• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Requirements

Knowledge, skills & abilities

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education & experience

• High school or equivalent experience.
• Strong basic math skills necessary.
• Over six months to one year of similar or related experience.

Physical requirements

• Must be physically able to exert up to 50 pounds of force occasionally.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions

Frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to a fast‑paced work environment and pressure to meet deadlines.

Equipment used

• Windows based PC
• Printer
• Wireless devices
• Telephone
• Fax
• Copier
• Calculator
• Internet
• Product management software
• Microsoft Office products

Financial responsibility

Responsible for company assets including equipment and merchandise.

Contacts

Daily contact with customers, suppliers/vendors and the general public.

Confidentiality

Has access to confidential information including store inventory information, item costs, and margins.

Pay

The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.