Retail Product Officer - Digital Platform

Position

Job Title: Retail Product Officer - Digital Platform

Summary

At First United Bank, our purpose is to inspire and empower others to Spend Life Wisely. The Retail Product Officer brings this purpose to life by ensuring our products are expertly implemented and consistently maintained to support customers' financial well-being. This role is dedicated to the delivery and ongoing management of digital banking and online retail product platforms, including consumer and small business digital experiences.

Key Responsibilities

• Collaborate & participate in all product build and product update projects, regarding clear requirements, coordinated testing, and on-time delivery that aligns with our Spend Life Wisely purpose.
• Collaborate closely with IT to deliver product features that enhance customer value and support long-term product evolution.
• Partner with IT to maintain platform stability, troubleshoot system defects, and support timely resolution of bugs or workflow disruptions.
• Work with Legal and Compliance to ensure product descriptions, disclosures, and customer-facing materials meet all regulatory requirements and reflect our commitment to transparency.
• Update product disclosures and coordinate customer notifications for regulatory changes or process enhancements, ensuring information is accurate and easy to understand.
• Maintain account-opening and transaction-level data required for accurate vendor billing, reconciliation, and product performance reporting.
• Champion operational readiness for major product launches, ensuring systems, processes, and cross-functional teams are aligned.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, IT, Communications, or related field
• 2–3 years of experience in bank product development, product implementation, product operations, or banker support
• Strong project management capability and comfort working across multifunctional teams
• Strong understanding of banking products, regulations, and operational workflows
• Excellent written and verbal communication skills
• Demonstrated discipline, organization, and customer-first decision-making

Requirements

• Preferred experience with digital banking platforms, mobile apps, online account opening, or payment systems
• Experience working closely with IT delivery teams and vendors
• Familiarity with digital UX, system dependencies, and release cycles
• Familiarity with project management tools (Asana, JIRA, Smartsheet, or similar)
• Experience with regulatory review, risk processes, or system change management
• Background in retail banking or financial services product operations
• Technical/Functional Competencies: Project and lifecycle management, Requirements documentation and system testing, Vendor and platform oversight, Regulatory alignment, Training and communication development, Troubleshooting and issue resolution, Data accuracy and product performance analysis, Customer-focused and process-focused thinking