Retail Producing Sales Manager

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the role

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing on Truist Mortgage LOB strategic plans and initiatives.

Responsibilities

• Achieve production goals through personal production as well as effective leadership, recruiting, retention, coaching, and developing a profitable sales team.
• Drive sales of mortgage loans by leading, communicating, and executing on a strategic plan that includes superior relationship management of internal and external COIs and coordinating sales activities with internal Truist partners; take an active role in business development efforts with MLO team.
• Ensure personal and team adherence to Truist Lending policies and procedures, including government regulations, secondary market requirements, acceptable compliance and quality control audit performance.
• Continuously improve client service quality by modeling and leading the adoption of digital client experience, technology, and managing the mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
• Champion effective partnerships between sales team and operations; assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined through quality control or post-closing review.
• Stay up to date and knowledgeable of local real estate market conditions, mortgage product and process trends, and competitive position.
• Provide feedback and solutions, as needed or requested, regarding mortgage lending delivery capabilities.

Requirements

• Bachelor's degree or equivalent education and related experience.
• 5+ years mortgage industry experience or experience in the financial services field.
• Manages a team of 4+ Mortgage Loan Originators.
• Strong understanding of mortgage lending, knowledgeable in all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Proven ability to recruit and retain productive, engaged teammates.
• Registered and maintains an active Truist sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR) and has been assigned a unique identifier number in compliance with the Federal S.A.F.E. Act.

Preferred Qualifications

• 2+ years management experience.
• Prior experience with management of internal and external relationships and partnerships.

Working Conditions

• Sitting: Frequently (25% - 50% of the time).
• Standing: Frequently (25% - 50% of the time).
• Walking: Frequently (25% - 50% of the time).
• Lifting: Up to 25 lbs.
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel: Up to 25%.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, vision, life insurance, and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.