Retail Process and Support Coordinator

About the role

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

We're seeking a Coordinator, Retail Processes and Support who will play a pivotal role in ensuring the smooth and efficient operation of our retail stores, managing store logistics and supplies, developing documentation and SOPs, and serving as a liaison between corporate teams and store personnel. This role reports to Director, Retail Processes and Operations.

As a Framebridge Team Member, you will: Show pride in our work and craftsmanship; adapt and act quickly in a changing environment; embrace challenges with creative solutions; take personal responsibility for successful outcomes; seek opportunities to make our product and experience special; and build lasting relationships within the team and with customers.

Responsibilities

• Monitor store and district compliance across a wide range of KPI measures, customer satisfaction, and productivity standards — using data to surface trends, flag risks, and identify opportunities for improvement.
• Serve as administrator and subject matter expert for store-specific systems, both proprietary and vendor-supported, maintaining a working understanding of how those systems connect and how process changes affect them.
• Act as liaison between stores and HQ, helping to answer questions and support field team requests that come through direct messages, Slack, email, or surveys.
• Monitor task and compliance completion, generate reporting (e.g. task completion rates, customer sentiment metrics, payroll reporting, new product launch adoption), and share results with field leadership on a regular cadence.
• Work closely with factory logistics teams to support store shuttle schedules, supply needs and procurement, and physical inventory movement.
• Execute internal processes such as store hours updates across platforms, creation of monthly operational trackers, and other recurring workflows.
• Assist with the creation and upkeep of Store Policies and Procedures.

Requirements

• At least 3+ years of retail experience.
• Live in a market where you are local to a store location.