Retail Print Manager

As a Retail Print Manager at Office Depot, you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help create and nurture a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize unparalleled client satisfaction.

Responsibilities

• Own the delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through the training and development of all associates, including print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Exercise independent judgment when assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance in partnership with all associates.
• Fulfill all responsibilities associated with the External Key Carrier designation.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Skills

• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
• Subject matter expert in Print Services and related systems.
• Proficient with role-related technology and POS systems.
• Advanced selling skills.
• Strong interpersonal and communication skills (verbal and written).
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
• Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $23.00/hour to $26.00/hour, with compliance to all state and local minimum wages, which may adjust the displayed range.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization. You may also be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

Schedule

The Print Manager must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.