Retail Print Manager
As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high-volume store. Your expertise will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee the print production process, manage equipment and supplies, and ensure high-quality output while fostering a customer-centric environment aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. This role also includes "Key Carrier" responsibilities, such as opening and closing the store.
Responsibilities
- Sales and Service Excellence:
- Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
- Execute Office Depot selling techniques and sales training in print and across the store.
- Drive a sales-focused environment through training and development of all associates, including print.
- Act as a role model for exceptional customer service and product expertise.
- Leadership and Team Development:
- Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
- Facilitate training sessions on the business model and holistic service offerings.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Exercise independent judgment in assessing store associates’ performance, certifications, and competencies.
- Perform other duties as necessary.
- Operational Efficiency:
- Operate all equipment in the Print Services area to ensure efficient production and timely order completion.
- Identify process improvements to reduce waste and inefficiencies, including monitoring and managing print supplies.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
- External Key Carrier Responsibilities:
- Maintain safety and security of the print department, building, and associates during the absence of other managers.
- Perform opening and closing duties, including alarm system activation/deactivation, cash handling, and daily store balancing.
- Ensure compliance with loss prevention protocols in partnership with all associates.
- Fulfill all responsibilities associated with the External Key Carrier designation.
Requirements
- High school diploma or equivalent (preferred).
- 1–3 years of related experience.
- Minimum 2 years of management experience or equivalent internal development.
- Experience in Print Center operations.
- Experience with logistics, freight, and visual merchandising.
Skills
- Technical Skills:
- Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
- Subject matter expert in Print Services and related systems.
- Proficient with role-related technology and POS systems.
- Sales, Customer, and Leadership Competencies:
- Advanced selling skills.
- Strong interpersonal and communication skills (verbal and written).
- Passion for the brand, products, services, and solutions.
- Desire to continuously grow selling skills and product knowledge.
- Ability to coach, train, and develop others.
- Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
- Action-oriented, drives for results, makes sound decisions, and demonstrates patience.
Schedule
Must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.
Pay
The salary range for this role is $18.30 to $24.71 per hour, with compliance to all state and local minimum wage laws. Eligibility to participate in an incentive program may apply, paid in accordance with the Incentive Plan terms and conditions.
Benefits
The company offers a competitive benefits package, including a 401(k), along with opportunities for growth and advancement within the organization.
Periodic comprehensive background checks conducted by a third-party may be required for this position.