Retail Print Manager

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high-volume store. Your expertise will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee the print production process, manage equipment and supplies, and ensure high-quality output. This role also involves leading a customer-centric environment, engaging with the local community, and fostering a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

As a "Key Carrier," you will be responsible for opening and closing the store, requiring a flexible schedule that includes evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be required.

Responsibilities

• Sales and Service Excellence:
  • Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
  • Execute Office Depot selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through training and development of all associates, including print.
  • Act as a role model for exceptional customer service and product expertise.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
  • Facilitate training sessions on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Exercise independent judgment in assessing store associates' performance, certifications, and competencies.
• Operational Efficiency:
  • Operate all equipment in the Print Services area to ensure efficient production and timely order completion.
  • Identify process improvements to reduce waste and inefficiencies, including monitoring and managing print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing duties, including alarm system activation/deactivation, cash handling, and daily store balancing.
  • Ensure compliance with loss prevention protocols in partnership with all associates.

Requirements

• High school diploma or equivalent (preferred).
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations, logistics, freight, and visual merchandising.

Skills

• Technical Skills:
  • Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
  • Subject matter expert in Print Services and related systems.
  • Proficient with role-related technology and POS systems.
• Sales, Customer & Leadership Competencies:
  • Advanced selling skills.
  • Strong interpersonal and communication skills (verbal and written).
  • Passion for the brand, products, services, and solutions.
  • Desire to continuously grow selling skills and product knowledge.
  • Ability to coach, train, and develop others.
  • Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
  • Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Pay

The salary range for this role is $14.08/hour to $18.00/hour, with adjustments to comply with all state and local minimum wage laws.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Schedule

Flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.