Retail Print Manager
Overview
As a Retail Print Manager at Office Depot, you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction.
Primary Responsibilities
Sales and Service Excellence: Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Ensure the execution of Office Depot selling techniques and sales training in print and across the store. Drives a sales-focused environment through the training and development of all associates, inclusive of print. Act as a role model for delivering exceptional customer service and product expertise.
Leadership and Team Development: Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. Other duties as deemed necessary.
Operational Efficiency: Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities: Maintain the safety and security of the print department, building, and associates during the absence of other managers. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. Partner with all associates to ensure regular loss prevention compliance. Full responsibilities associated with External Key Carrier designation.
Qualifications & Experience
High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Technical Skills
Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Sales, Customer & Leadership Competencies
Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
Action-oriented, drives for results, makes sound decisions, and demonstrates patience
About The ODP Corporation
The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Pay, Benefits & Work Schedule
The salary range for this role is 16.90 to 28.73, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
How to Apply
To apply for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.