Retail Print Manager

About the role

The Retail Print Manager at Office Depot plays a pivotal role in driving print sales and service growth within high print volume stores. This role involves creating and nurturing a vibrant sales culture, enhancing store visual and merchandising standards for print products, and prioritizing client satisfaction.

Primary Responsibilities

• Sales and Service Excellence: Ensures delivery of memorable customer experiences and client satisfaction in the Print Department. Owns the execution of Office Depot selling techniques and sales training in print and across the store. Drives a sales-focused environment through the training and development of all associates, inclusive of print. Acts as a role model for delivering exceptional customer service and product expertise.

• Leadership and Team Development: Provides guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitates training sessions on the business model and the holistic service offering for clients/customers. Observes, coaches, and provides feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. Other duties as deemed necessary.

• Operational Efficiency: Operates all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time. Identifies areas for process improvement and implements plans to reduce waste and inefficiencies, including monitoring and managing all print supplies. Contributes to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

• External Key Carrier Responsibilities: Maintains the safety and security of the print department, building, and associates during the absence of other managers. Performs opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. Partners with all associates to ensure regular loss prevention compliance. Full responsibilities associated with External Key Carrier designation.

Qualifications & Experience

• High school diploma or equivalent preferred

• 1–3 years related experience

• Minimum 2 years management experience or equivalent internal development

• Experience in Print Center operations

• Experience with logistics, freight, and visual merchandising

• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook

• Subject matter expert in Print Services and related systems

• Proficient with role-related technology and POS systems

• Advanced selling skills

• Strong interpersonal and communication skills (verbal and written)

• Passion for our brand, products, services, and solutions

• Desire to continuously grow selling skills and product knowledge

• Ability to coach, train, and develop others

• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust

• Action-oriented, drives for results, makes sound decisions, and demonstrates patience

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The salary range for this role is 17.00/hr to 18.00/hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization!

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

How to Apply

Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.