Retail Print Manager

About the role

As a Retail Print Manager at Office Depot, you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help create and nurture a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. You will oversee all aspects of the print production process, manage print equipment and supplies, and ensure the delivery of high-quality print materials. Additionally, you will lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

As a "Key Carrier," you will be considered a leader on duty, responsible for opening and closing the store. The role requires a flexible schedule, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third-party may be required.

Responsibilities

• Sales and Service Excellence:
  • Own the delivery of memorable customer experiences and client satisfaction in the Print Department.
  • Ensure execution of Office Depot selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through training and development of all associates, including print.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
  • Facilitate training sessions on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Exercise independent judgment in assessing store associates' performance, certifications, and competencies.
• Operational Efficiency:
  • Operate all equipment within the Print Services area to maintain efficient production and ensure orders are completed correctly and on time.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing duties, including activation/deactivation of the store’s alarm system, cash handling, and daily store balancing.
  • Ensure regular loss prevention compliance in partnership with all associates.
• Other duties as assigned.

Requirements

• High school diploma or equivalent (preferred).
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Skills

• Technical Skills:
  • Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
  • Subject matter expert in Print Services and related systems.
  • Proficient with role-related technology and POS systems.
• Sales, Customer, and Leadership Competencies:
  • Advanced selling skills.
  • Strong interpersonal and communication skills (verbal and written).
  • Passion for the brand, products, services, and solutions.
  • Desire to continuously grow selling skills and product knowledge.
  • Ability to coach, train, and develop others.
  • Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
  • Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Pay

The salary range for this role is $15.49 to $26.33 per hour, with adjustments made to comply with all state and local minimum wage laws.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization. Eligible employees may participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Schedule

This role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.