Retail Print Manager

About the role

The Retail Print Manager at Office Depot plays a pivotal role in driving print sales and service growth within high print volume stores. This role requires a strong focus on creating and nurturing a vibrant sales culture, enhancing store visual and merchandising standards for print products, and prioritizing client satisfaction.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensures the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Lead the team by providing guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Partner with all associates to ensure regular loss prevention compliance.

Qualifications

• High school diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related field.
• Minimum two to years management experience or demonstration of skills and learning through an internal development program.
• Experience in Print Center Operations.
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook).
• Subject matter expert in the Print Services area and associated information systems.
• Advanced selling skills.
• Strong interpersonal and communication skills, necessary to establish a selling relationship with customers.
• Able to adapt to a changing environment.
• Able to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
• Experience with logistics, freight, and visual merchandising displays and standards.
• Possess passion for the brand, products, services and solutions offered to our customers.
• Desire to continually develop personal selling skills and product knowledge.
• Drive for results.
• Positive and engaging, action-oriented, integrity, accountability & trust.
• Demonstrate passion for the brand, products, services and solutions offered to our customers.

Skills

• Customer service skills.
• Leadership skills.
• Teamwork skills.
• Problem-solving skills.
• Adaptability.
• Communication skills.
• Computer skills.
• Technical skills.
• Training skills.
• Inventory management skills.
• Store operations skills.
• Loss prevention skills.

Benefits

Competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Pay, Benefits & Work Schedule

The salary range for this role is $17.00/hour to $25.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

About the ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.