Retail Print Manager

About the role

The Retail Print Manager at Office Depot plays a pivotal role in driving print sales and service growth within high print volume stores. This role involves creating and nurturing a vibrant sales culture, enhancing store visual and merchandising standards for print products, and prioritizing client satisfaction.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensures the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Acts as a role model for delivering exceptional customer service and product expertise.
• Provides guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitates training sessions on the business model and the holistic service offering for clients/customers.
• Observes, coaches, and provides feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Maintains the safety and security of the print department, building, and associates during the absence of other managers.
• Performs opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Partners with all associates to ensure regular loss prevention compliance.

Qualifications & Experience

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
• Subject matter expert in Print Services and related systems.
• Proficient with role-related technology and POS systems.
• Advanced selling skills.
• Strong interpersonal and communication skills (verbal and written).
• Passion for our brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
• Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

Benefits

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!