Retail Print Manager

Primary Responsibilities

• Sales and Service Excellence: Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Leadership and Team Development: Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operational Efficiency: Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Qualifications & Experience

• High school diploma or equivalent preferred 1–3 years related experience Minimum 2 years management experience or equivalent internal development Experience in Print Center operations Experience with logistics, freight, and visual merchandising Technical Skills: Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook Subject matter expert in Print Services and related systems Proficient with role-related technology and POS systems Sales, Customer & Leadership Competencies: Advanced selling skills Strong interpersonal and communication skills (verbal and written) Passion for our brand, products, services, and solutions Desire to continuously grow selling skills and product knowledge Ability to coach, train, and develop others Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust Action-oriented, drives for results, makes sound decisions, and demonstrates patience