Retail Print Manager

About the role

The Retail Print Manager at Office Depot plays a crucial role in driving print sales and service growth within high print volume stores. This position requires a strong passion for print services, exceptional customer service, and leadership skills.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensures the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Full responsibilities associated with External Key Carrier designation.

Qualifications & Experience

• A high school diploma or equivalent preferred.
• 1-3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
• Subject matter expert in Print Services and related systems.
• Proficient with role-related technology and POS systems.
• Advanced selling skills.
• Strong interpersonal and communication skills (verbal and written).
• Passion for our brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
• Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

Technical Skills

• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
• Subject matter expert in Print Services and related systems.
• Proficient with role-related technology and POS systems.

Benefits

• Competitive salaries.
• Benefits package, including a 401(k).
• Opportunity to move and grow within the organization.

Work Schedule

The company offers a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays.