Retail Print Manager

About the role

The Retail Print Manager at Office Depot plays a pivotal role in driving print sales and service growth within high print volume stores. This role involves creating and nurturing a vibrant sales culture, enhancing store visual and merchandising standards for print products, and prioritizing client satisfaction.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensures the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• In partnership with all associates, ensure regular loss prevention compliance.
• Drive for Results
• Decision Quality
• Patience

Requirements

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Minimum two to years management experience or demonstration of skills and learning through an internal development program
• Experience in Print Center Operations
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
• Subject matter expert in the Print Services area and associated information systems
• Advanced selling skills
• Strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Able to adapt to a changing environment
• Able to coach and train others in a professional environment
• Excellent verbal and written communication skills
• Ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Experience with logistics, freight, and visual merchandising displays and standards

Qualifications

• Passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team
• Action Oriented
• Positive and Engaging
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Desire to continually develop personal selling skills and product knowledge
• Drive for Results