Retail Pharmacy Technician

Employment Type: Full time
Shift: Day Shift

About the role

Provides delegated pharmacy technical services to patients and other Health System departments. Responds to routine and urgent requests in a prompt and efficient manner requiring a moderate amount of independent judgment, a moderate level of technical knowledge, and a high degree of accuracy. Supports Retail Pharmacy Services at the direction of the pharmacist.

Requirements

• High school diploma or equivalent
• Minimum of one year of experience as a retail pharmacy technician
• Active Pharmacy Tech license through the State of Michigan
• Certification as a Pharmacy Tech preferred

Responsibilities

• Greets customers and Health System personnel
• Compiles appropriate patient/customer information, including third-party coverage, medication history, and personal information required to process a prescription
• Processes and fills prescriptions and medication orders
• Generates medication labels, auxiliary labels, and documents for patient and pharmacy use
• Selects and repackages oral solids, liquids, and ointments in individual patient quantities and prepares appropriate repackaging documentation
• Operates and maintains pharmacy software, automation, cash register, and associated pharmacy equipment
• Reviews and processes computer data to determine and complete appropriate billing procedures, including third-party insurance carriers, SJMH-related groups/accounts, and physician offices within appropriate time-frames
• Generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports
• Assumes responsibility for the maintenance of accounts, records, and documents as required by state and regulatory agencies, and as determined by Pharmacy
• Communicates effectively with customers, physicians, Health System personnel, pharmacy third-party payers and insurers, and external vendors by answering phones/voicemail and responding promptly to requests or routing them to applicable personnel
• Resolves problems with orders still in process and properly refers drug information requests or special situational problems to a pharmacist
• Performs necessary Pharmacy functions including: ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation as required by regulations, servicing customers requesting non-prescription/over-the-counter items, and other assigned Pharmacy tasks
• Interacts with patients and staff on hospital units to support the discharge prescription program
• Follows established departmental compounding practices and procedures
• Maintains cleanliness of work areas and pharmacy, including stock storage and other areas consistent with department policies and procedures, and documents as required

Skills

• Ability to accurately perform basic mathematical calculations
• Ability to stand for long periods of time (at least four and up to eight hours per day) or to walk long distances without difficulty
• Basic typing and computer skills for order entry, generating reports, retrieving data, and diagnosing minor printer problems
• Ability to operate basic office equipment including a calculator, cash register, fax machine, and word processor
• Ability to concentrate and pay close attention to detail for up to 100% of the time when processing medication orders
• Ability to work independently and exercise good judgment when prioritizing work responsibilities
• Interpersonal skills necessary for effective communication with patients, physicians, nurses, and other Health System personnel
• Analytical skills to determine when phone calls or emergency situations need to be referred to a pharmacist
• Ability to accurately and quickly perform mathematical calculations commonly used in retail pharmacy
• Computer skills:
  • Ability to type using 10 fingers and the home keys
  • Knowledge and use of common computer keyboard shortcuts
  • Working knowledge of Microsoft Word and Excel
  • Learn, in detail, the retail pharmacy operating system, including all aspects of order input, insurance billing, editing, and rejected claim correction
• Ability to:
  • Effectively prioritize work to minimize patient wait times
  • Work independently without asking repeated questions on the same topic
  • Complete work with a high degree of accuracy and in a timely manner
• Ability to:
  • Work as a contributing team member with other pharmacy employees
  • Communicate effectively and appropriately with patients, other hospital employees, and pharmacy employees
  • Accept constructive criticism and apply it to improve performance