Retail Pharmacy Technician

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high-quality, comprehensive care to roughly 16,000 patients annually—a majority of whom are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide a range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology, and integrated behavioral health. We also offer supportive services such as case management, health education, and benefits enrollment.

About the role

The Pharmacy Technician supports clinical pharmacists in ensuring the safe and effective use of medications by serving as a key liaison between patients, providers, pharmacies, and insurance companies. Working under the direct supervision of a pharmacist, the pharmacy technician plays an important role in delivering medication and pharmaceutical care in communities that are most in need. This includes developing close relationships with patients in communities we serve and assisting the pharmacists in accurately preparing and delivering prescription medication. The technician ensures compliance with PCHC policies, regulatory standards, and Wisconsin Pharmacy Examining Board requirements.

Responsibilities

• Always maintains a friendly and helpful attitude when dealing with customers.
• Maintains professional working relationships with pharmacy personnel, physicians, nurses, and other medical personnel.
• Understands that the requirements of working in a pharmacy are varied and may change as demands on the department change.
• Become a subject matter expert (SME) in all pharmacy-related workflows, policies, and procedures.
• Accurate medication name pronunciation.
• Assist in developing resources and educational material for various populations.
• Utilizes daily huddles to promote communication and efficient clinic flow.
• Establishes a compassionate environment by ensuring staff adhere to the organization's professional standards.
• Maintains patient confidence and protects operations by monitoring confidential information processing.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
• Organizes medications for pharmacists to dispense by profiling prescriptions; preparing labels and calculating quantities.
• Ensures medication availability by delivering medications to patients and ordering when needed.

Requirements

• High school diploma or general education equivalent required.
• LPT - Licensed Pharmacy Tech Active: current pharmacy technician license in good standing in Wisconsin required.
• At least 2 years of retail pharmacy technician-related experience, 3+ years preferred.
• 340B experience preferred.
• Prior authorization review processes and Epic knowledge preferred.
• Basic computer skills and experience in data entry using Excel, Access, or equivalent computer background.
• In-depth understanding of HIPAA and patient confidentiality.

Skills

• Responsible, self-starter, and confident in building and executing new projects.
• Ability to relate well to people of various ages and from diverse ethnic and cultural backgrounds.
• Excellent attention to detail and organizational skills.
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Meets productivity expectations; completes work on time.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Schedule

This is a full-time position.

It is mandatory that all employees, employed providers, and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation.