Retail Personal Banker I- Northpointe

About the role

This position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. Responsible for processing teller transactions and working as a member of the platform staff, the banker will help customers understand and address their financial needs by providing solutions that span the customer lifecycle through a consultative sales and service process.

Responsibilities

• Create a memorable customer experience by cultivating and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met and problems are resolved.
• Analyze customer credit data and other financial information to ensure customers are in appropriate solutions that align with their needs.
• Provide customer support needed to reinforce the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the expected ethical behavior.
• Other duties as assigned.

Requirements

• High School Diploma/GED and 6 months customer service experience, or college degree, or equivalent military experience.
• Demonstrated ability to develop comfort level with new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Working Conditions

• Normal office environment.
• Extensive viewing of computer screens.

Location

Greenville, South Carolina 29609