Retail Party & Event Host

About the Role

Plan, coordinate, and facilitate events, including kids' birthday parties, within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they’re looking for. Ensure a fast and friendly checkout experience. Complete operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards.

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes.
• Engage with clients of all ages (4 to 94+) by creating a fun and creative environment.
• Demonstrate and instruct party participants in craft projects, face painting, and other activities.
• Facilitate party add-ons like goody bags and balloons to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as emails, phone calls, and paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans as needed.
• Ensure client satisfaction for scheduled events.
• Uphold cleanliness and safety standards; set up, break down, and clean before/after events.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Promote and enroll customers in the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni-channel processes (BOPIS, SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company policies.
• Cross-trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities (sweeping, vacuuming, dusting, restroom maintenance).

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Strong communication skills (written, verbal, nonverbal, and listening).
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Remain standing for long periods.
• Move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves using a ladder or similar equipment.

Work Environment

• Public retail store setting; climate-controlled public areas.
• Some stock rooms may not be climate-controlled.
• Outdoor work for cart retrieval or truck unloading.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Pay

Total Base Pay Range: $11.50 - $13.50. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

Depending on position and eligibility, benefits may include a 401(k) with employer match, medical/dental/vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, voluntary insurance options, employee discounts, and access to partner discount programs.