Retail Party & Event Host

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
• Communicate events with clients and store team members
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
• Adjust plans and events based on client's feedback and needs
• Create backup or emergency plans to be executed as needed
• Ensure client satisfaction for scheduled events
• Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event

Customer Experience

• Help customers shop, locate products, and provide them with solutions
• Provide fast and friendly check out experience
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
• Educate customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Operations

• Participate in the truck un-load, stocking and planogram (POGs) processes
• Complete merchandise recovery and maintenance
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Cross trained in Custom Framing selling and production
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
• Other duties as assigned

Qualifications

• Energetic and enthusiastic personality
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job
• Must have excellent people skills
• Must have experience working with children and children's events
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
• Must have organizational skills, interpersonal skills, and creative problem-solving skills
• Retail and/or customer service experience required

Physical Requirements & Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs