retail Party/Event Host

Responsibilities

• Plan, coordinate, and facilitate events—including children’s birthday parties and craft classes—within the store to create a stress‑free, fun, and engaging experience for guests.
• Demonstrate and instruct party participants in craft projects, perform face painting, and manage party add‑ons such as goody bags and balloons.
• Communicate event details with clients and store team members; adjust plans based on client feedback and create backup or emergency plans as needed.
• Provide friendly customer service: help shoppers locate products, promote the Rewards program and Private Label Credit Cards, enroll customers, and ensure a fast, courteous checkout experience.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloads, stocking, planogram (POG) setup, merchandise recovery, and store‑in‑stock optimization (SISO) duties.
• Support shrink and safety programs; adhere to Standard Operating Procedures (SOPs) and company policies.
• Maintain store cleanliness and safety standards, including set‑up, break‑down, and cleaning before and after each event; perform daily cleaning tasks such as sweeping, vacuuming, dusting, and restroom upkeep.
• Cross‑train in custom framing sales and production.
• Complete administrative tasks such as answering emails, making phone calls, and handling paperwork related to events.
• Interact respectfully with guests of all ages (4 to 94+) and co‑workers, promoting a positive image and serving as a role model for team members.

Requirements

• Energetic, enthusiastic personality with the ability to handle job stress.
• Excellent people skills and strong communication abilities (written, verbal, non‑verbal, and listening).
• Experience working with children and facilitating children’s events.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Capability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Work environment includes climate‑controlled public areas, non‑climate‑controlled stock rooms, occasional outdoor tasks (e.g., retrieving carts, unloading trucks), and a frame shop with glass cutter and heat press.

Benefits

• 401(k) plan with employer match (eligibility dependent).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible Spending Accounts.
• Commuter benefits.
• Tuition assistance and adoption assistance.
• Voluntary insurance options.
• Employee discounts and access to partner discount programs.

Schedule

Work hours include nights, weekends, and early mornings.