Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position involves sourcing parts from multiple channels, including special orders and inventory management.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Success Factors

• Friendly communication and strong customer relationship-building skills.
• Ability to locate and stock parts efficiently.
• Safety knowledge and adherence to protocols.
• Proficiency in operating inventory systems, store equipment, POS, and parts lookup systems.
• Expertise in testing and diagnostic equipment for DIY services.
• Advanced ability to recommend solutions, projects, and product quality.
• Advanced parts lookup and sourcing skills.
• Strong selling skills tailored to DIY customers.

Requirements

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronic, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals.
• Proficiency in basic math: addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Effective use of Microsoft software (Word, Excel).
• Strong organizational skills.
• Flexibility to work varied shifts, including days, evenings, and weekends.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transaction fulfillment.
• ASE Certification preferred but not required.

Schedule

Full-time position with an assortment of days, evenings, and weekends as needed.