Retail Parts Pro

About the Role

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the DIY business. This role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, as well as sourcing parts from various channels.

Responsibilities

• Facilitate the selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties
• Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock)
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services (battery installation, testing, wiper installs)

Qualifications

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Ability to speak and write English (Spanish a plus)
• Ability to read and interpret documents (safety rules, operating instructions, parts catalogs, procedure manuals)
• Successfully complete the Parts Knowledge Assessment
• Basic math skills (addition, subtraction, multiplication, division)
• Proficiency in Microsoft software (Word, Excel)
• Strong organizational skills
• Availability to work days, evenings, and weekends

Skills

• Friendly communication and relationship-building
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expertise in testing and diagnostic equipment for DIY services
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY customers

Prior Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Valid driver's license required
• ASE Certification preferred, but not required

Physical Demands

Compliance with all applicable federal, state, and local laws regarding physical demands.

Pay

The good faith estimate for this role is between $18.85 USD and $20.98 USD per hour for a new team member. The rate offered depends on factors such as geographic location, experience, automotive knowledge, education, leadership roles, and other relevant skillsets.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to support Team Members and their families. For more details, visit: Advance Auto Parts-Home.