Retail Part Time Team Lead
About the role
The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. This role requires building and maintaining customer relationships, supporting sales, and contributing to a positive culture aligned with the Office Depot 5C values.
Responsibilities
- Support efficient operation in the Print function to drive overall store sales.
- Operate and assist associates on all equipment within the Print Services area to ensure correct and timely completion of customer orders.
- Communicate effectively to request assistance and coordinate service for all customers.
- Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
- Identify and implement process improvements to reduce waste and inefficiencies.
- Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
- Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
- Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
- Engage in community outreach initiatives to retain clients.
- Develop personal selling skills and product knowledge through provided sales and service tools.
- Perform external key carrier responsibilities, including opening and closing store duties, and assist in cash handling and audit processes.
Requirements
- High school diploma or equivalent preferred.
- 1-3 years related experience, preferably in sales or customer service.
- Basic computer skills; ability to use job-related technology and POS systems.
- Attention to detail and experience in Print Services is beneficial.
Skills & Competencies
- Advanced selling skills and strong customer focus.
- Excellent verbal and written communication; strong interpersonal skills.
- Positive, engaging, and adaptable in a changing environment.
- Demonstrates integrity, accountability, and trust.
- Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.
About the ODP Group
The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety
We are committed to maintaining a safe and healthy work environment for our Coworkers and customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Pay, Benefits & Work Schedule
The salary range for this role is $11.00 to $13.50 per hour, with adjustments based on state and local minimum wages. The company offers competitive salaries, a benefits package including a 401(k), and numerous growth opportunities within the organization. You may be eligible for an incentive program, paid according to the Incentive Plan terms and conditions. Equal employment opportunities are provided to all qualified applicants without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
How to Apply
To apply for this position, click the “Apply Now” button and follow the instructions on each page. Once you have completed the application, click the “Submit” button.