Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with Office Depot's 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Continuously develop personal selling skills and product knowledge through provided sales and service tools.
• Perform external key carrier responsibilities, including opening and closing store responsibilities, and assist in cash handling, cashier, and merchandise error logs.

Requirements

• High school diploma or equivalent preferred
• 1-3 years related experience; sales and/or customer service preferred
• Basic computer skills; able to use job-related technology and POS systems
• Attention to detail and experience in Print Services
• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning

Qualifications

• Passionate about the Office Depot brand, technology products, furniture, print, and other services/products offered to customers
• Proactive in engaging customers, driving sales of total offerings, and assessing customer needs to ensure satisfaction
• Enthusiastic and knowledgeable in helping create and nurture a vibrant sales culture
• Capable of performing external key carrier responsibilities, including opening and closing store responsibilities

Skills

• Advanced selling skills
• Strong customer focus
• Excellent verbal and written communication
• Strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning

Benefits

The company offers competitive salaries, a benefits package, including a 401(k) and more, along with ample opportunity for growth within the organization. Interested candidates can apply immediately by clicking the "Apply Now" button. Applicants will be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions. The job posting remains open for a minimum of 3 days and expires upon filling the position.

Pay, Benefits & Work Schedule

The salary range for this role is $17.75 to $20.00 per hour, with adjustments made based on state and local minimum wages. The company complies with all applicable laws regarding minimum wage and provides a benefits package that includes a 401(k) plan and more. The company is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law. The company is also committed to providing equal employment opportunities for individuals with arrest and conviction records.