Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive corporate culture.

Responsibilities

• Support efficient operation of the Print Services area, ensuring correct and timely completion of customer orders.
• Operate and assist associates on all equipment within the Print Services area.
• Communicate effectively to request assistance and coordinate service for customers.
• Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
• Identify and implement process improvements to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to retain clients.
• Continuously develop personal selling skills and product knowledge through provided tools.
• Perform external key carrier responsibilities, including opening and closing store duties.

Requirements

• High school diploma or equivalent preferred.
• 1-3 years related experience, preferably in sales or customer service.
• Basic computer skills, ability to use job-related technology and POS systems.
• Attention to detail and experience in Print Services.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

Qualifications

• Ability to perform external key carrier responsibilities, including opening and closing store duties.
• Compliance with company policies and procedures.
• Comprehensive background checks may be required.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

Benefits

• Competitive salary range: $11.00/hour to $13.00/hour, subject to state and local minimum wages.
• Benefits package including a 401(k).
• Opportunities for growth within the organization.

Pay, Benefits & Work Schedule

• Salary range: $11.00/hour to $13.00/hour.
• Benefits package including a 401(k).
• Work schedule: Part-time role.

Equal Employment Opportunity

• The company is committed to providing equal employment opportunities in all aspects of hiring and employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of Coworkers so classified. Other duties may be assigned.