Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Perform External Key Carrier responsibilities, including opening and closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.
• Participate in Leader on Duty functions.

Requirements

• High school diploma or equivalent preferred.
• 1-3 years related experience; sales and/or customer service preferred.
• Basic computer skills; able to use job-related technology and POS systems.
• Attention to detail and ideally, experience in Print Services.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Pay, Benefits & Work Schedule

The salary range for this role is $15.00 per hour to $18.00 per hour, with state and local minimum wages complying. The company offers competitive salaries, a benefits package, including a 401(k) and more, along with opportunities to move and grow within the organization. You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices and will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

How to Apply

To apply, click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.