Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales offerings, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print Services area, assisting associates and ensuring accurate and timely completion of customer orders.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production.
• Communicate effectively to request assistance and coordinate service for all customers within the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify and implement strategies to reduce waste and inefficiencies in the store.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Develop personal selling skills and product knowledge through provided sales and service tools.
• Perform external key carrier responsibilities, including opening and closing store responsibilities, and assist in cash handling, cashier, and merchandise error logs.
• Participate in Leader on Duty functions as needed.

Requirements

• High school diploma or equivalent preferred
• 1-3 years related experience; sales and/or customer service preferred
• Basic computer skills; ability to use job-related technology and POS systems
• Attention to detail and experience in Print Services
• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning

Qualifications

• Passionate about the Office Depot brand, technology products, furniture, print, and other services/products offered to customers
• Proactive in engaging customers, driving sales of total offerings, and assessing customer needs to ensure satisfaction
• Enthusiastic and knowledgeable in personal selling and product knowledge

Skills

• Advanced selling skills
• Strong customer focus
• Excellent verbal and written communication
• Strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning

Benefits

The company offers competitive salaries, a benefits package, including a 401(k) plan, and ample opportunity for growth within the organization. Applicants are encouraged to apply immediately by clicking the "Apply Now" button. They will be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions. For more information, visit the company's website.

Pay, Benefits & Work Schedule

The salary range for this role is $15.41 to $18.51 per hour, with adjustments made based on state and local minimum wages. The company provides a benefits package that includes a 401(k) plan and more. Applicants should apply by clicking the "Apply Now" button and following the instructions provided. The job posting remains open for a minimum of 3 days and will close once the position is filled. Equal employment opportunities are provided to all qualified applicants regardless of race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law. The company is committed to providing a fair chance to all applicants under the City & County of San Francisco Fair Chance Ordinance.