Retail Part Time Team Lead

About the role

At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous.

The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, drive sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, the Retail Team Lead will help create and nurture a vibrant sales culture, enhance the store's visual and merchandising standards, manage freight and logistics activities, and prioritize unparalleled client satisfaction.

The Retail Team Lead will also serve as a part-time ‘Key Carrier’ for their location and may perform Leader on Duty functions. This includes opening and closing responsibilities, alarm system activation/deactivation, and ensuring the safety and security of the building and associates during the absence of the management team.

Responsibilities

• Print Sales and Services:
  • Support efficient operation of the Print function while driving overall store sales.
  • Operate and assist associates on all equipment within the Print Services area to ensure client orders are completed correctly and on-time.
  • Utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Ensure regular loss prevention compliance in partnership with all associates.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Client Engagement:
  • Drive positive client satisfaction levels, including coaching and training associates to enhance the customer experience.
  • Support community outreach initiatives to drive client/customer retention.
  • Develop personal selling skills and product knowledge through provided sales and service tools to deliver total solutions.
• External Key Carrier and Leader on Duty:
  • Ensure the safety and security of the building and associates during the absence of the management team.
  • Perform opening or closing responsibilities, including alarm system activation/deactivation.
  • Assist in reviewing cash handling, cashier and merchandise error logs, register voids, tax exemption, and related cash office audits.
  • Drive awareness of key performance indicators and provide guidance to improve results.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years related experience; sales and/or customer service preferred.
• Basic computer skills; able to use job-related technology and POS systems.
• Attention to detail and, ideally, experience in Print Services.

Skills

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

About the company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $9.94 to $16.50 per hour. All state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Benefits

• Competitive salaries.
• 401(k) retirement plan.
• Opportunities to move and grow within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.